Jeff Flowers on December 17, 2016 62 Comments LG Electronics has announced a recall for nearly half a million portable air conditioners due a small component inside the units that may overheat and pose a risk of igniting a fire. The recall includes three of their smaller units, one with 7,000 BTU and two others with 8,000 BTU’s. This recall was announced by both LG Electronics and the Consumer Products Safety Commission on December 19, 2016. 1. What Models Were Recalled? The recalled air conditioners include the following three models: LP0711WNR – 7,000 BTU LP0813WNR – 8,000 BTU LP0814WNR – 8,000 BTU With a deep assortment of air conditioners that goes far beyond their line of portable units, it must be strongly emphasized that the vast majority of air conditioners manufactured by LG are, by all measures, safe to use and not included in this recall. This not only includes other portable air conditioners, but also their selection of window, through-the-wall and ductless units. 2. How Do I Find Out If My Air Conditioner Is Recalled? To find out if you are affected by this recall, we would advise that you follow these instructions: Unplug the Device — First things first, unplug the device. This will prevent the device from overheating. Even if you don’t think the AC unit you own is affected, play it safe until you can confirm. Find the Model Number — Locate the model number located on the left side of the air conditioner. Check the Serial Number — Once you have located the model and serial number, you should visit LG’s recall website to verify if your particular unit has been affected by the recall. Look for the Logo — Does your portable air conditioner have the LG logo prominently displayed? This is significant as all three of the affected models have the logo displayed front and center. It is important to note that this does not supersede the need to confirm if your AC unit is affected. Contact LG — After you have completed the above steps or if you are unsure if your device is under recall, you should give LG a call at 855-791-0808. You will then be able to follow their instructions to safely remove, repair or replace the air conditioner. 3. Where Were These AC Units Sold? The portable air conditioning units affected by this recall were sold at many popular retailers between February 2011 to August 2016. While Home Depot is named as the primary seller listed within the official announcement, all three of these models were also sold by other popular retailers, including Best Buy, WalMart and Amazon, as well as many other online retailers. Some of whom, appear to still be selling the recalled models. 4. Will More Portable Air Conditioners Be Recalled? At this moment, just one day after the recall was voluntary announced by LG, it only includes the three models listed above. It is unlikely to grow beyond those three AC units. However, as we’ve learned from the recall of Gree dehumidifiers that continues to plague consumers three years after the original recall was announced, this list of affected air conditioners may grow. Emphasis on may, as this is entirely possible, yet unlikely. 5. Are Portable Air Conditioners Safe? In light of this recall, you may be asking yourself if these air conditioners are safe to use. If you own one of the three models above, the answer is no. It is absolutely not safe to knowingly use a product that is under recall or confirmed to pose a risk of catching fire. Once you have had your unit repaired, it may be safe to use. If you have any doubts, do not use the air conditioner. In a more general sense, yes… portable air conditioners are much like any other common household appliance and are safe to use for both residential and commercial purposes. Millions of these air conditioners are used around the world every day. Of course, the safety of any appliance is wholly dependent on how the appliance is used. Please note: If any other LG portable air conditioners are recalled, we will update this article to reflect the change. As of the date of this publication, only the three models listed above are affected. Those models include: LP0711WNR, LP0813WNR, LP0814WNR.
Clark says December 20, 2016 at 8:21 am Ah man… I own the LP0814WNR ac unit. I’ve had it for almost a year and I’ve had no issues with it. Never felt it get hot or anything off-putting, other than the background grey noise it emits. I guess i gotta figure out if i am affected. That’s a hassle I don’t want to do during christmas. 🙁 Reply
Lisa says December 20, 2016 at 1:46 pm I just called and mine is the same model but when they checked the serial number it showed that it was manufactured in 2016 and not affected by the recall, I too just bought mine last this year so give them a call you might get good news too. Reply
Billy G. Griffin says January 11, 2017 at 1:42 pm My Model # is LP0711WNR and is on your recall memo. Reply
Billy G. Griffin says January 11, 2017 at 1:45 pm I do not know what you are asking for. I have stated my name and Email. My AC Model LP0711WNR is on recall. Reply
David Alexander says May 20, 2017 at 3:21 pm LP0711WNR this is my unit got it on ebay in 2014 it worked great 4 2 yrs now all I get is a E-1 error didn’t know about the recall Reply
Kelly says January 14, 2017 at 11:19 am Hi Jeff, I don’t know if LG’s ways of dealing with this recall are typical. I was mailed a postcard with a website to visit. The website takes your information and says someone will call you. They never call and then send a do not reply email which tells you to call a number that isn’t monitored and just says visit the website. It’s an endless circle of not answering or even setting up repair service. Any advice? Reply
Scott Carter says September 1, 2017 at 6:42 pm I have scheduled two appointments for the repair to be made. Guy never shows, never calls. I think they are hoping I will just go away, but now they have me pizzed off. Reply
Doug Wiser says January 19, 2017 at 2:47 pm I own one of these LG portable AC units and also owned one of the Gree dehumidifiers which were previously recalled. Someone I know had one of the Gree dehumidifiers that caught fire and destroyed their house. Gree had us cut the cord of and peel the serial number sticker off and mail them in and refunded the entire purchase price. LG on the other hand tells me I have to take my AC unit to a repair facility and drop it off to be repaired but the repair facility could be hundreds of miles away. Complete rip off. Reply
Trace says January 26, 2017 at 4:45 pm I had the recall fix completed today. The tech stated that they are instructed to add an in-line fuse the the unit. This is not a fix. It may stop it from overloading and catching fire, but this is just a band aid and not a fix. The fix would be to replace the component that is causing the overload and not a fuse. Now the consumer will be paying for service to replace fuses. Reply
Bonnie Schoonmaker says January 31, 2017 at 4:10 pm Lucky us…:( the ac we have is the one they indicate is a fire danger. I don’t want any more of these ac’s and for our family, a refund would be better. We have already replaced the ac and never plan to use this item again. I would even be open to take into consideration a discount for the time we used it….until it got hot and we removed it to store it in a shed. No more of these for us. How about it LG? Reply
Jack says February 2, 2017 at 2:47 pm Suck LG recall. I had one which is the recall modal and sent them my info. On website they said there is no service center in Queens, NY. Really? no recall center in this busy area? Then on Jaunary/2/17, I call them to schedule a in home service, they said they will call me back with in 5 days. I wait 1 month and no one call me. I call LG again and they give my the same answer, wait another 5 days tech will contact you. I will never buy LG anymore Reply
Robert E says February 3, 2017 at 4:58 pm I received a recall notice Feb 3,2017. My unit is affected and I am told it will be two-three business day until I will get a call back as to where to take it to be repaired. I am using this unit in S. Carolina almost 3 days a week even this time of year. They shut the Man Cave down on Super Bowl weekend. Seems they should be responsible to trade me out for a model that hasn’t burned anyones house down yet. Now that I reported it the responsibility is on me not to use it. I wonder what my lawyer is doing this weekend. # This is not right ! Reply
Angela akpoke says February 8, 2017 at 6:19 pm I received a card in mail and I bought 2 conditions w model mentioned on card I called number and they are not straight forward call this number do this . I would like a accurate answer cause I senior citizen w a sick husband. They want a bill was I already destroy plus picture of unite that I can send but can not find the serial number seems like it serial number cannot not be seen.What should l do. Reply
Ron says February 13, 2017 at 2:08 pm I have called the call center twice now and I am getting the runaround. Was told the first time someone would call in 3-5 business days, it’s been 5 business days and no call. I called them back today and was told the same thing, this is crap. If you have a defective product you should get back to your customer ASAP. I was told there are no repair centers in my area so they need to schedule it. Reply
Valeria says February 21, 2017 at 2:28 pm Call LG Electronics headquarters, that is what we have done. Ask for Executive Services and then demand to speak to a supervisor. We’ve been dealing with an overseas call center and have gotten a complete runaround, tells us they will call back etc., no drop off service place near by, really?? Gave us a repair center in Texas, and when we were completely baffled by that, we live in Connecticut, they said LG was taking care of paying the mileage LOL, okay figure that one out Texas to CT. that should be doable right? Long story short, by pass the overseas call center and go straight to US. Right now, as it stands, we are hoping to get a call back from supervisor by Thurs 2/23 (not really holding my breath though) but at least it’s someone taking this seriously. We asked about a refund, she told us we’d be better off getting the repair b/c LG would only offer a small fraction of original purchase price. Seriously?? This is their F UP and they offer that? Not good at all. Reply
Cindy says June 22, 2017 at 1:59 pm Thanks for this! I had the recall service completed and now the AC leaks all over the floor and I have to empty the water 1/hour while on cool! Never had to do that in the 3 years I’ve owned it. Been getting a run-around from the outsourced customer service team for over a week!! Reply
Jeff says February 17, 2017 at 11:47 am I finally gave up and Im going to just throw the thing out. Too frustrating being told over and over they will call me back. At least this is the only, and last, LG appliance I will ever own Reply
Doug Wiser says March 28, 2017 at 8:30 pm They want you to just throw it out so they don’t have to deal with it. They figure if they just string you along you will give up. I have called around 10 times. No repair facility anywhere near me. Finally someone calls and tells me they will be at my house within a 7 hour time period to repair the AC unit. Never showed up. 3 months later, today, FEDEX shows up at my house and hands me an envelope. I open it up and it is a small box inside from LG with a wire in the box. Nothing else, no instructions with what I am supposed to do with this piece of wire. Reply
Laurie says February 20, 2017 at 9:11 am It’s a nightmare trying to schedule a repair. Multiple calls telling people in another country the same thing. Finally a call with a appt time only to have it be when I am working after I told them my schedule. Now to start all over again to try and get a time when I am home…. Poor customer service scheduling these repairs. Reply
Janet Kinney says February 21, 2017 at 9:05 pm I called the 855 791-0808 number on the Recall Announcement card I received in the mail and got a recorded message to go to the website for instructions. No help there. What a scam. Sure won’t buy LG products again, especially from a box store. (Home Depot). Better off purchasing from a locally owned store that has a service dept. Reply
Chris says February 22, 2017 at 12:57 pm I got the same runaround that everyone else got. No repair stations in my area either. They said they would call within 5 days. Nope. I called an LG repair service and they said they won’t even accept portable air conditioners because they never get the parts they ask for. LG is based in a foreign country. Not reputable. the service guy suggested I fight with Home Depot. This is a losing battle. Never buy LG! Reply
Too Hot for this Unit too work! says March 5, 2017 at 11:13 am Document, Document , Document, everything you have done to have the recall completed. LG wants you to enter your information into their website so they can prove you were notified on your unit. Then if you have a catastrophic event later they will claim you were notified to discontinue use of the unit and can prove notification. The card you received in the mail proves nothing without a signature. Something they didn’t do because again they aren’t willing to do what it takes monetarily to make certain their customers are taken care of. Based on the track record here they have no intention of correcting the situation. Keep your records, model number , serial number etc and take pictures of your unit if you are discarding and keep on file. Certain to be a class action to follow based on these consumer experiences. Will probably will be settled for some small amount and we will all receive a check for $13 dollars and change. At the end of the day this is how the world turns when we do business with companies like this. Your most powerful response will be to send letters to the Alabama headquarters and vote with your dollars elsewhere. Reply
Doug says March 29, 2017 at 4:18 pm Called the LG USA number listed above today to speak to someone in America instead of an overseas call center. They said there is no one in my area to repair it and the company out of Texas (Pegsat) who they referred me to in order to repair it is no longer doing the repairs (I live in Michigan). Yesterday Fedex delivered a package to me which is a wire with connectors on both ends from LG. No instructions included with it, so I certainly can’t install it myself without knowing what to do with it. Spent 1 hour on the phone while they tried to find out how to get my AC unit repaired. Said they would call me again in 2-3 days. Reply
Dan says April 4, 2017 at 1:00 pm I received a call from LG letting me know that they found a repair service in my area that would be calling me soon to arrange to come by and fix the air conditioner. I haven’t heard from them but I did receive a “fuse device” in the mail with no explanation. Am I supposed to fix it myself? Reply
Patricia Wood says April 11, 2017 at 8:17 pm I have used the website 3 times, the first I was told to take my unit 400 miles away to somewhere on oklahoma, then I called, they gave me a service center here in Albuquerque where I live, they called made an appointment to come out, called me back and had to order part, a month went by with no response. I went back on the website, this time I got a call from Jessie of a service here, he made an appointment to come out yesterday, and he never showed up. I called and he said he would be out tonight but again never showed up. What is happening here? Reply
Olin Mauldin says May 1, 2017 at 1:00 pm got the recall notice in December and forgot about it, since was cool; I have the 0813 WNR and never had an issue with it, thankfully. Now afraid to use it. BUT, should have known–you oughta try getting a “steam washer” unit repaired like we did some years ago just to get the lettering repaired under some of the controls that just wiped off with a soft rag, NEVER had any kind of solvent or detergent on it. The ultimate US supervisor actually accused my wife of doing it purposefully! Certainly didn’t send us a replacement panel ………Life’s Good?????????…………riiiiightt Reply
Rick Madigan says May 21, 2017 at 3:02 pm I had three of these A/C units “repaired” on 12 March, 2017 by a technician from Pegsat Communications LLC, in Texas, I live in Washington State. For a couple months LG was trying to find a repair place near me to fix the A/C units but couldn’t. Then one day I got a call from a guy saying he could be there the following weekend. He showed up, did the repair work by installing an in-line fuse between the Compressor & Pump Motor to a Relay. After his work, he tested the A/C Units by turning them on and quickly turning them off as soon as they started to run, which wasn’t testing the Air Conditioning mode, just making sure the unit turned on. I re-installed one of the units in a bedroom for the coming summer and tested it, ran the thermostat down to 62 and the compressor wouldn’t come on. Tried the next unit and the compressor wouldn’t come on. Called my daughter to try hers which was one of the three repaired and the compressor wouldn’t come on. When the repair was done, I watched closely to what the repair dude did so I opened up one of the units, took out the in-line fuse he installed, connected the wires back to the original configuration and the compressor now works. I am an Aviation Electrician by trade so I metered the in-line fuses and they are bad. Now I have to get a hold of LG again and find out what they are going to do about it. We never had any problems with these A/C’s and have used them for three summers now. I do feel that keeping the filters clean (as we do because of my COPD) and keeping the exhaust tube/window screen clear is a major factor in these units running correctly and not over-heating. So, I’m removing the in-line fuses on the units and I am going to use them as we always have until LG “repairs them correctly”. I’ll let you know what happens. Reply
Tracy says May 23, 2017 at 2:34 pm I have some random guy TEXTING me about coming to my house to repair the unit. However, he hasn’t provided any info about the company he works for, that I requested. Reply
Cherrie says May 31, 2017 at 8:01 am I “found” this recall I wasn’t contacted about it. I then filled out the info and recieved 2places to contact for the repair(?). Neither place bothered to recall the calls. I called Home Depot as that’s where I purchased it. They gave me a LG phone #, and another repairer #. The Repair guy said he could fix it if I payed for it and if he could get the parts. But wasn’t in their system so ???. Then I called LG- the recall # and was told that there is no authorized service in my area. Now I’m to give them 3-5 business days to receive a call back. Reply
Jake Trouter says June 6, 2017 at 3:20 pm A fuse really? I am to trust my home and my families safety on a fuse? The unit already has a resettable breaker on the plug end. I also have been told it has a internal fuse, So now they are going to add another one that will have a lower amperage and my guess is a “fast blow” fuse meaning when the unit starts up or the compressor kicks in it will blowout under normal use. This seems that it will cause us users the need to buy another A/C unit. Maybe thats LG’s hope that they can capture most of these into new sales? However this does not stop what is making these units catch on fire! Stopping them from running is not a fix! And i can tell you this…I WILL NOT BUY ANOTHER LG PRODUCT AGAIN if this is how they solve a problem, and mine is still under warranty!!! Reply
BG says June 9, 2017 at 5:22 pm Like training a horse… PATIENCE AND PERSISTENCE PAYS: I stuck with it and continued to call them and bother them. They continued to tell me I would receive a call, but I kept calling them over and over, about every week. They were obviously ESL (English second language), HOWEVER, I did get it repaired. The problem is they have to get so many people signed up for repair and the repairman then travels to those areas and fixes the unit. It was a quick fix, he just replaced a small part. It was worth it to me. Reply
LadyMamaBear says June 9, 2017 at 11:10 pm I did not know about the recall until right now. I came home this evening, walked near the LP0711 WNR version unit and a loud noise came from it like the backfiring of a vehicle…along with a slight smoke. Now the fan works but the air conditioning does not.. right before the warmest days of the year. Googling the model number bumped me into this forum. Smh Guess I’ll just replace it and move forward with a better product after reading everyone’s reviews. So many of the products are being made cheaper…This system sucks. Reply
John z says June 11, 2017 at 8:12 am Similar issue. The closest repair site is an hour and a half drive. so I request a box to ship as this is an option on the website. The box has never been sent to me. Just awful to deal with. Reply
Henry aldrich says June 11, 2017 at 4:08 pm LG is horrible, I had to send it to the repair depo in New Jersey. Then the repair depo sent me back a totally different AC with a lower model number. Luckily I took pictures of the model and serial numbers before I sent it to those idiots in NJ. Now what do I do? Reply
Alan G says June 14, 2017 at 10:15 pm Wow reading all these stories does not leave me too hopeful for a positive outcome. I just submitted the info tonight so I will see what happens. I am confident I could repair this myself but would rather leave it to the pros. If they give ME the run around they will wish they never heard of me, I’ll call them daily, no hourly until stuff gets done!! It’s awesome I learned of this just as the weather is getting disgustingly hot! Fun abounds. Reply
Manuel says June 20, 2017 at 10:43 pm Yes same happens to my 2 LG AC too know after they put “inside fusible ” I have two hot blower useless I try call them many time and they not answer my AC worked very good before they put in “fusible”.I do not how they will fix my AC . Reply
Marie says June 23, 2017 at 10:49 am I work in a very large retail store that sells a lot of LG products which is what I do. APPLIANCES If I do not get this resolved ASAP my customers will not be buying LG when I tell them about their customer service Reply
W. Traficanti says July 2, 2017 at 6:17 am From day one, I figured out this recall is a sham. None of the three options are doable: (1) mailing back a large air conditioner? forget it; (2) driving hours to a service center? twice? once to drop off and then once to pick up? (3) having someone come to your house? I rec’d two calls from a foreigner I had trouble understanding, giving me a few hours notice on Memorial Day and then a Sunday. I’m not home on weekends. I asked that the visit be scheduled during the week with 24 hours notice and that the individual carry an id – couldn’t understand what he said, but he was sarcastic. This recall is so poorly handled that it seems a certainty there will be a class action lawsuit. I think LG knows this – they now send at least 2 emails every other day hoping I just say yes to leave them alone. What galls me is that THEY screwed up and are placing the onus on US to comply with a poorly planned recall. Now I am reading that the fix needs a fix. Never again LG – can’t wait for the lawsuit settlement paperwork. Reply
Donna B. says July 5, 2017 at 11:51 am Called the # on the card – tried to give me the run around – then told me they could send me a carton to pack the unit & send to them. Advised them senior citizen not able to move unit without help. Was then told service center in my area & they would set up a call back same day to arrange day/time for in home service. Still waiting for that call. After reading everyone’s comments I will be calling them on a daily basis until repair is completed or total refund is received. Will never purchase another LG appliance. Too bad for them – I plan to replace my entire kitchen in the near future and will need all new appliances – they won’t be LG. Reply
John says July 7, 2017 at 6:58 pm Here to join the club. Just don’t buy lg .once they get your money they could care less. LG SUCKs I will never buy LG products again. Portable a.c. two months out of warranty. In the trash. Reply
Robert says July 8, 2017 at 11:49 pm Yep, same response here, LG is a joke. Where is the paperwork for the lawsuit. Just give me a refund and I will be on my way to buy something other than LG!!!!!! Reply
Robert says July 9, 2017 at 11:58 am Lets go LG!!!!!! Fix this problem, you owe it to the consumer to do the right thing, REFUND or REPLACE PART. Come on…..what a joke Reply
Enrique Smith says July 9, 2017 at 12:07 pm There is a reason wy need hovement agencies to protect us from company’s, there are not going to do anything that is not in there best interest, Reply
Brian says July 29, 2018 at 2:48 pm If you think things are screwed up now, just wait till the government gets involved…. This is a government of the corporations by the corporations for the corporations Reply
Pat says July 10, 2017 at 12:26 am I have been trying for a month to get this taken care of. Filled out all the information twice and sent two emails! Haven’t heard a word! I live in Arizona. We have had over a month of 100°& over and they are telling me not to use an AC that I completely depend on! I am 76 years old and can’t lift it nor can I afford another one. My next Email will be to the state AG for starters. This is definitely not right! Reply
Steve says July 15, 2017 at 11:54 pm Pick up a LP1213GRX Use it some that summer did not seem to cool very well, but then I was trying to cool a large room. So didn;t give it much thought. But the following year put it into my bed room. Never will I buy another LG product again. The cheap 5000btu cooled much better. But of course sold when I purchased the lg. Big mistake. One year warranty. JUNK!!! Reply
Don Cline says August 4, 2017 at 8:07 pm I have one of the recalled units, I have owned it for several years, it works fine, I received a card regarding the recall, after going on the web to check on the repair, LG asked for the Date I purchased it,I cannot find my receipt and that seemed to end their responsibility for the repair, I have contacted Consumer product safety people and they tell me that they are an advisory agency, LG says that the proof of purchase is a legal document that I need to check with Home Depot so they can look up the purchase, WELL Home Depot says they cannot find the proof of purchase,,SO I reckon that I am in LIMBO also,,I not only will never purchase an LG Product and Neither will I shop at HOME DEPOT again,, By the way when I was at home depot yesterday It looks like the only Air conditioner that they sell is LG.,, Reply
Don C says August 4, 2017 at 8:33 pm This seems to be a shady way of ridding themselves of any responsibility, It sure seems difficult to get the repair performed,,I own one of the units,But will never own another LG Product again, I am still considering my shopping at Home Depot. Reply
Jeff says August 12, 2017 at 10:31 am My unit was recalled. I had no problem with it. The repair man came and did something to it. Never tested the unit. Now it does not work. I guess I now have expensive trash. Will never buy an LG product again Reply
Rebecca Keeney says August 19, 2017 at 9:18 pm LG is a very dishonest company. They are not reputable. Do not waste your time or money purchasing thier products. They sent me an email stating that they would fix my LG portable AC, then reneged. They do comprehend the meaning of integrity or just plain common decency. Do not buy thier products. Thank you. Reply
Yolanda Silas says August 21, 2017 at 9:44 pm I just found out about this recall today. My unit has been giving me errors- e1, e3, e4 and has been cutting off. Then it will blow hot air with the error message. So i called LG and they asked me how did i know about the recall. I said i looked online and found it. They gave me a repair day for wednesday. After hearing everybody’s stories i am worried my unit will be worse after they fix it, if they actually show up. I will file a claim with my protection plan somebody will fix this unit or give me my money back!! Reply
Thomas says August 22, 2017 at 7:11 pm Same deal here. Tried to get a repair for over a month. Did not get the FedEx label or box. Then all of a sudden I get a FedEx label, but no box to send it in. Also was then called at 1pm on day of repair request for an at-home repair visit and told REPAIR MAN COMING BETWEEN 1-5 pm, which was right then, no 24 notice even. Well, no one showed up, so I wasted an afternoon at home waiting for the phantom repair service. What a game they play. Reply
Michelle Szymanski says August 25, 2017 at 3:30 pm Sent ours in, completely different unit came back to us, unit is yellowed, dented, and has a loud noise with the fan. Now when we try to call we get no where, we were told they would call us back within 3-5 business days and 2-4 business days and this last time hung up on after a 30 minute call! Class action lawsuit, we are in!! Reply
Scott Cater says September 1, 2017 at 6:51 pm Scam recall. I wasted two Fridays waiting for the non-existent repairman to show up. LG NEVER Again and I will tell everyone I know. Bad business practice LG. Class action is the only way to get their attention. Even if I only get $2 put of it I’m in! Reply
Elizabeth Baker says September 5, 2017 at 9:43 am I got rid of my recalled air conditioner 2 weeks before I received the post card. I had someone look at it but they were unable to repair the unit. When it ran, it was great, but it would shut down for no reason. I figured it was a fire hazard and trashed it!I tried talking with LG many times to be compensated, I did have the receipt which I sent to them. They were not interested in any customer service! Reply
Rona A Wilkman says May 13, 2018 at 5:29 pm Count me in for class action.. l bought minor in Canada and did not save the receipt. I suppose I am out of luck🤐 Reply
Jennifer says August 4, 2018 at 1:58 pm I am no doubt too late to help, but, here is a link about the recall. It states, you do not need a receipt. https://www.lg.com/ca_en/support/additional-support/announcements-detail/CANTC161214121440 Reply
Jim Owens says July 1, 2019 at 9:38 pm Maybe a class action lawsuit would be proper in this case !! Reply
